March 2024

So we’ve got a wealth of data on the ever-so-important role of Customer Service Rep in China… And by wealth, I mean over 1.6 million job data points! Our data today come from two of the largest Chinese Job Boards. That’s BOSS Zhipin (BOSS直聘) and Zhilian Zhaopin (智联招聘). These large platforms seem to have the most relevant and abundant data points when it comes to the modern Chinese job markets. In this case, we’ve listed salary info for over 1.6 million recent job reference points. We’ll be sure to include the number of data points we have for each statistic we pull out. We’ll also be updating this annually to keep up with the newest salary data out there – this data was last checked on March 2024. So let’s dive into some neat data on Customer Service Representatives in China! First we’ll look at a standard Job Description, then on to average salary data coverage. The Most Common Responsibilities on a Chinese Customer Service Rep Job Description According to our data set – the Customer Service Representative JD most often has these responsibilities associated with it in China. These are based on actual job listings and are not auto-generated.   Job Responsibilities: 1. Answer technical calls of various brands, be able to answer customers promptly and accurately according to the knowledge base, and provide standard services to customers. 2. Quickly grasp the company’s new policies and new businesses. During the telephone service process, actively promote the company’s new products to encourage customers to be willing to use the company’s products. 3. Accept business applications and customer complaint phone numbers, accurately record the content of the complaints, and generate electronic work orders for businesses that require assistance from other positions and transfer them to the backend team. 4. Assist in organizing training materials within the group and coaching junior customer representatives. Participate in various trainings to improve overall quality. Participate in various team activities and support team building. 5. For questions or information that are not in the database, record the content of the question and submit it to the assistant manager on duty for transfer to the business team. Collect mobile business information timely and accurately, work hard to learn mobile business knowledge, assist in collecting customer demand information, and put forward suggestions for improvement of service work. 6. Use multiple channels (such as phone calls, text messages, emails, etc.) to communicate with customers to achieve service or sales purposes. 7. Handle user consultations and complaints, report user obstacles and dispatch orders, and summarize and feedback users’ suggestions and opinions. 8. Fill in the shift diary carefully and hand over unfinished and unsolved problems to the next shift. 9. Maintain good communication with various departments. 10. Frequently check the operation of the computer and report for repair and troubleshooting in a timely manner. Average Salary Data on Customer Service Reps in China Customer Service Representative Nationwide in China, March 2024 Average Salary: ¥6,434 RMB ($894 USD) per month Median Salary: ¥6,465 RMB ($898 USD) per month Job Data Points: 1,621,712 In a sample size of 1,621,712 jobs, the average salary for a Customer Service Rep in China was ¥6,434 RMB per month. The median salary from this set was ¥6,465 RMB per month.  This is a nationwide data set and it’s important to note that different cities in China command different levels of compensation. For more on that, check out our breakdown of average Chinese salaries by city.  It’s also important to note that the salaries used are self-reported much like Glassdoor and are most often verified (real ID) users.  We also like to point out that salary data from local job sites is mostly for Chinese-speaking positions. Customer Service job salaries in China with English or other foreign language requirements are usually at least higher than the median.  More Salary Data on Customer Service Reps in China! Recruitment Salary Distribution for Customer Service Reps in China This chart takes the same data points and distributes by City in China. It’s no surprise to see most of China’s large business hubs – Shanghai, Hongkong, Hangzhou, etc – at the top. The cost of living in these cities is higher and the competition for great talent is centered around these megacities. Educational Distribution of Customer Service Reps in China Here we’ve got a distribution of the education requirements for positions across China. 53.8% of positions do not require a formal degree or certificate. On the other end, only 2.2% of jobs in the data set required a University undergraduate degree or above. This is another important point to consider when hiring for customer service. Experience Distribution of Customer Service Representatives in China And here we have a breakdown of the experience required for Customer Service positions. 83.6% of jobs listed have no specific experience requirements. Way down in second place with 8.9% was 1-3 years of experience required. Only 0.6% of jobs required 3+ years of experience.  It is, however, important to note that these requirements are the ones advertised by companies on BOSS Zhipin’s platform. We don’t have the data to extract exactly how closely hiring managers stick to these requirements when assessing candidates. Simply put – jobs listing no experience requirements may, in reality, only consider candidates with some experience.  Hiring in China? We can help, and stay within your budget!  The TeamedUp China Recruiting Pros are at it again! Our China Candidate Sourcing Pro service helps companies utilize leading Chinese platforms just like BOSS Zhipin & Zhaopin. Contact us for a free consultation to discuss hiring goals, salary & compensation budgets in China, and if TeamedUp China is the right fit to support your organization. Book A Call Get in Touch Let’s find your next great China-based team member today. 

Today, we’re going over some 2024 local data sets..! …On SQEs / Supplier Quality Engineers in China!!! Our data today come from two of the largest Chinese Job Boards. That’s BOSS Zhipin (BOSS直聘) and Zhilian Zhaopin (智联招聘). These large platforms seem to have the most relevant and abundant data points when it comes to the modern Chinese job markets. In this case, we’ve self-reported salary info for over 85,000 recent reference points.  We’ll be sure to include the number of data points we have for each statistic we pull out. We’ll also be updating this annually to keep up with the newest salary data out there..  So let’s dive into some neat data on SQEs, also known as Supply Quality Engineers or Supplier Quality Engineers, in China! First we’ll look at a standard Job Description, then average salary data coverage. The Most Common Responsibilities on a Chinese SQE Job Description The Supplier Quality Engineer JD most often has these responsibilities associated with it in China.   Job Responsibilities: 1. Preparation of the supplier’s annual audit plan; 2. Conducting audits in accordance with the supplier’s annual audit plan, organizing audit reports, tracking closures found in the audit, and promoting & guiding suppliers within deadlines for non-conformities found in the audit. Rectification is in place; 3. Handling, follow-up, and rectification of supplier quality issues reported in various aspects such as incoming inspection, production process, customer feedback, after-sales, and other aspects, and proactively follow up on the verification effect of rectification measures; 4. Managing supplier monthly PPM Statistics: give the main statistical problems, push suppliers to submit rectification reports, follow up on the implementation of rectifications, formulate annual PPM indicators for sub-suppliers, and manage the worst TOP3 suppliers; 5. Maintenance and update of the supplier management dashboard; 6. Submitting claims to suppliers for internal and external failure costs caused by supplier product quality problems in each link; 7. Review and approval of supplier PPAP; 8. Reviewing supplier shipment reports; 9. Maintenance of supplier-related information in QSS Update and making weekly and monthly reports to China; 10. Preparing incoming material inspection instructions according to the control plan; 11. Daily management of incoming material inspectors. Average Salary Data on SQEs in China Supplier Quality Engineer (SQE) Nationwide in China Average Salary: ¥15,577 RMB ($2,164 USD) per month Median Salary: ¥14,788 RMB ($2,055 USD) per month Job Data Points: 85,130 In a sample size of 85,130 jobs, the average salary for a Supplier Quality Engineer in China was ¥15,577 RMB per month. The median salary from this set was ¥14,788 RMB per month.  This is a nationwide data set and we don’t (yet) have the city-level info for it. Different cities in China command different levels of compensation. For more on that, check out our breakdown of average Chinese salaries by city.  It’s also important to note that the salaries used are self-reported much like Glassdoor and are most often verified (real ID) users.  We also like to point out that salary data from local job sites is mostly for Chinese-speaking positions. SQE job salaries in China with English or other foreign language requirements are usually at least higher than the median.  More Salary Data on Supplier Quality Engineers in China! Recruitment Salary Distribution for SQEs in China This chart takes the same data points and distributes by City or Region in China. Interestingly, the top 4 regions on this list are ‘smaller’, lesser-known ones – even though a city like Dongying (#4) still has over 2 million residents!  SQE’s are usually stationed near manufacturing hubs, so we tend to see a larger variety of locations come up for this type of position. Companies are willing to pay more in manufacturing areas where there is not enough existing SQE talent present. Further down the list, we can find some familiar Chinese mega-cities like Beijing (#5), Lanzhou (#7), and Shanghai (#9). Recruitment Demand Distribution for SQEs in China This chart shows a March 2024 snapshot of how many open Supplier Quality Engineer positions there are by city on the major jobs platform BOSS Zhipin.  The results here are straightforward – the economic powerhouses of Shanghai, Shenzhen, and Suzhou take the top spots, with other major manufacturing and technology hubs rounding out the list. One interesting point is the concentration of positions at the top of this list – The top-seated Shanghai has twice as many open positions as the #4 city Ningbo, and about four times as the #10 spot Changzhou.  Educational Distribution of Supplier Quality Engineers in China Here we’ve got a distribution of the education requirements for SQE positions across China. 53.2% of positions require an undergraduate University degree. Another 39.5% require at least a College degree – which amounts to 2+ years of technical coursework. On the other end, only 0.6% of jobs in the data set required a Master’s degree or above.  Experience Distribution of Supplier Quality Engineers in China And here we have a breakdown of the experience required for SQE positions. 41.2% of jobs listed required 3-5 years of experience. Next up were jobs with 1-3 years and 5-10 years of experience required, accounting for 23.9% and 21.6% of positions, respectively. Less than 1% of jobs listed put applicant experience requirements at under 1 year. This plays into the classic trope of 1) new grads needing experience to get hired, but are 2) unable to obtain the experience due to a lack of entry-level jobs in the market. It is, however, important to note that these requirements are the ones advertised by companies on BOSS Zhipin’s platform. We don’t have the data to extract exactly how close hiring managers stick to these requirements when assessing candidates. Simply put – jobs listing an experience requirement of 3-5 years may, in reality, consider candidates with under 3 years of experience.    Hiring in China? We can help, and stay within your budget!  The TeamedUp China Recruiting Pros are at it again! Our China Candidate Sourcing Pro service helps companies utilize leading Chinese