How a Plastics Manufacturer Successfully Hired a Senior Customer Service Rep in China

Success Stories is a regular series all about the talent our clients hire via TeamedUp China and how much they cost. New here? TeamedUp China helps companies simplify and save on their hiring process in China.

Note: Some clients prefer not to be named, so we’ve purposefully removed their specific names from this article. We’re their secret weapon 😉

Success Stories - Customer Service Representative - TeamedUp China

What does the client’s business do?

Our client is a distributor of performance material solutions for the world’s leading brand owners and manufacturers. 

Who was hired and what was their role?

Their team was looking for an experienced CSR (Customer Service Representative) with a background in planning and procurement to be the main point of contact for their customers in China. They found Su. 

Su’s responsibilities:

  • Providing customer-focused service to assigned accounts.

  • Responding to and managing customer orders from order entry to delivery and invoicing.

  • Processing incoming orders, confirming pricing, and ensuring availability of products, using multiple systems.

  • Advising customers of order status.

  • Communicating effectively, proactively, and with appropriate empathy over the phone and electronically.

  • Utilizing system reports and inquiries to drive activities that ensure superior customer service.

  • Timely and accurate administration of customer complaints, material returns, and credits.

What was the salary of the individual they hired?

Su was hired for a monthly salary of around ¥15,000 RMB, or $2,100 USD.

What was the candidate’s background before being hired?

Su holds a bachelor’s degree in Marketing, has over 8 years of experience in Customer Service with international firms, and extensive experience with planning and procurement. 

Need to hire someone like this too?

If your team is looking to hire in China, we can help …and likely save you a bunch of time and money in the recruitment process!

Our China Candidate Sourcing Pro service helps companies utilize leading Chinese job platforms such as MaimaiZhaopin, 51job, BOSS Zhipin, Lagou, 58, Ganji, and Liepin. Contact us for a free consultation to discuss hiring goals, salary & compensation budgets in China, and if TeamedUp China is the right fit to support your organization.

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